News : Hall County 911 System Uprades Continue with Approved Funding
Hall County, GA, USA, May 11, 2016 -- The Hall County Board of Commissioners on Thursday OK’d spending $9.5 million from special purpose local option sales tax revenues to complete the next phase of overhauling the emergency 911 system.
The previous network was outdated, officials said, and discontinued parts had to be used to stretch the lifespan of the network.
The new phone system, which officials describe as the "heart of the network," went online late last year following renovations to the call center.
About $350,000 was budgeted to transfer the network to an Internet-based system, allowing for better response to calls for help and streamlined information sharing among public safety agencies.
"That gave us the foundation of what we needed," Assistant County Administrator and Public Safety Director Marty Nix said.
Officials said they are now ready to begin improving the radio network, which will consist of updating transmission sites, among other projects. The Motorola radio console system runs on Windows XP, and upgrades were discontinued in 2009, for example.
Remaking the emergency 911 system is the first big-budget item funded with SPLOST VII revenues. Voters approved the 1 percent sales tax last March, which is estimated to generate $158 million over five years.
Money has been budgeted for overall improvements.
For example, the public safety communications system, which allows fire and police departments to coordinate with the 911 center, also requires software and infrastructure upgrades.
Officials have said emergency response times are significantly delayed and compromised because its modem systems, located at remote sites across the county, are out of date.
The upgrades are considered a level two project with countywide impact.
About $23 million will be swiped off the top of SPLOST VII revenues for these countywide projects, which also include renovations to the Senior Life Center and upgrades to the main library branch in downtown Gainesville.
The final phase of the 911 overhaul, which includes new computer dispatch software, is still 12 to 18 months out, Nix said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
Published: Monday, March 14, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...