News : Hallmark Business Connections Announce Customer Service Solution for Businesses
Minneapolis, MN, USA, March 3, 2016 -- Hallmark Business Connections, the business-to-business subsidiary of Hallmark Cards, Inc., is proud to announce the release of the company's new customer care solution for businesses. Designed to amplify the customer experience and empower contact center employees, the program helps associates create meaningful connections with customers through Hallmark greeting cards.
The solution, now available to businesses via a custom web interface, allows contact center employees to create and mail a Hallmark greeting card designed specifically for the needs of employees who are engaging directly with customers.
"Using the power of a card to connect businesses with their customers provides a unique opportunity for customer engagement that is authentic and meaningful," said Donald J. Hall, Jr., Hallmark CEO.
"At Hallmark Business Connections, our mission is to build and strengthen business relationships," said Tressa Angell, president of Hallmark Business Connections. "The customer care solution puts the power of the Hallmark brand in the hands of customer service associates and makes customer experience a true differentiator. These are the types of relationships that can turn customers into true advocates."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
About Hallmark Business Connections:
For more than 100 years, privately-held Hallmark has been dedicated to creating a more emotionally-connected world. In the U.S., products offered by Hallmark Greetings, Hallmark Retail and Hallmark Home
Published: Monday, March 7, 2016