News : Halton Improving 911 Service
Feb 20, 2014 -- The deaf and hard-of-hearing community should soon have better access to 911 services across Ontario.
Halton Regional Police is Halton’s 911 public service answering point for emergency services.
In partnership with municipal fire departments and Halton Regional paramedic services, progress is being made toward enhancing 911 service in the region to include a ‘text with 911’ feature for the deaf and hard-of-hearing community.
Once properly registered with their wireless service provider, users will be able to connect with 911 through text messaging, said police Support Services Insp. Dave McCartney.
Currently, the public can primarily make only emergency voice calls and Teletype calls (by deaf or hearing impaired persons) to the 911 centre.
Only minimal caller data is delivered with these calls, such as the phone number of the device calling, and any address associated to that phone number.
In some cases, the GPS co-ordinates of a wireless 911 telephone call can also be determined by the 911 call centre.
Improving access to the deaf and hard-of-hearing community is part of a much larger national effort to enhance 911 access to all people using a new technology that enables the public to transmit text, images, video and data to the 911 call centre, McCartney said.
Posted by Veronica Silva Cusi, news correspondent
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