News : Hamilton Shutting Down Emergency Call Center
Hamilton, Ohio, Dec 12, 2013 -- Hamilton is shutting down its 911 Police and Fire Communications Center in a cost-cutting move and contracting with the Butler County Sheriff's Office to provide the service. The change starts Dec. 18.
Hamilton residents will still call 911 to get emergency police and fire service and they won’t notice the change, Police Capt. Marc McManus said.
"I don’t expect the response time to increase at all," he said. "When a citizen calls 911, the citizen doesn’t know if he’s calling the sheriff’s department or us."
One difference, McManus said, is that the sheriff’s office has set up separate lines for non-emergencies.
If you need Hamilton Police or Fire to respond but it is not an emergency, call 785-1300.
If you need to speak with an employee of the Hamilton Police or Fire Departments, call 868-5811 for police and 785-7500 for fire.
"It’s just the result of economics," McManus said. "Since the recession, we’ve had to make cuts in several areas to save expenses."
Hamilton will let go about a dozen dispatchers, McManus said.
"I believe the county offered positions to most of our dispatchers," McManus said. "Some of them accepted. A couple of them turned it down. Some are moving on."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
Published: Friday, December 13, 2013