#contactcenterworld, @hammer_cx, @Servion
Princeton, NJ, USA, June 7, 2023 - Hammer, a global provider of end-to-end contact center testing and CX assurance solutions, has announced a strategic partnership with Servion, a contact center and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact center environments.
The strategic partnership means that Servion’s customers can now choose from a range of Hammer automated testing solutions for on-premises, hybrid, cloud-based, and WebRTC contact center environments, providing visibility into each step of the customer journey and accelerating service innovations while reducing risk.
Hammer and Servion’s product engineering teams will also collaborate to develop AI-powered automated testing solutions to address the ever-increasing complexity of modern contact centers, which depend upon the interoperability of multiple platforms and systems to deliver seamless omnichannel journeys.
John D’Anna, President, Hammer "The pace of change within the contact center industry is unprecedented, and more importantly, the behaviors and expectations in terms of quality of experience for consumers and agents have evolved so drastically. It is all the more important for us to invest and deliver innovative solutions to fuel growth and success for Hammer. Servion understands the contact center industry well, and its digital engineering practice is well-positioned for mutual success. I am sure this partnership will enrich our customer experience and product quality."
Eric Wildermuth, President – Sales, Servion, said, "We are delighted to have been selected as the Product Engineering partner to help Hammer, the leading contact center testing and CX assurance solutions provider. Our digital engineering practice at Servion has the experience to seamlessly manage projects from strategy through execution for some of the leading contact center technology providers. As a result, our contact center expertise and global delivery model help deliver cost-effective and innovative products for our clients."
Posted by Veronica Silva Cusi, news correspondent
About Hammer Hammer is part of Infovista, a global provider in network lifecycle automation. Through automated end-to-end testing and assurance solutions that mimic real-world customer engagement, Hammer ensures its clients deliver communications across voice, IVR and digital channels. Hammer solutions play a pivotal role in ensuring excellence in the day-to-day operation of more than 250 large enterprises, including 6 of the top 1
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 800 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Published: Thursday, June 8, 2023
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