News : HAP Zeeland Ups Communications Health with storm Cloud Contact Centre
November 2015, Bracknell, UK. -- Dutch out-of-hours GP replacement service, HAP Zeeland, has deployed a Cloud Contact Centre service on storm(R), Content Guru’s Communications Integration™ platform.
Through storm, HAP Zeeland takes advantage of intelligent Automated Contact Distribution (iACD(R)) technology, which evaluates the priority of every enquiry and ensures that patients are always connected to a relevant, available HAP agent who will be able to provide instant care. Critical patients are connected immediately through to a physician.
Michael van den Brink, Netherlands Country Manager at Content Guru, added:
"We are delighted to implement this project in the Dutch healthcare sector. When the standards of the industry are already so high, it is vital that we are able to deliver best-in-class communications capabilities which connect urgent patient enquiries to the best available consultants, every time. The storm platform delivers the vital blend of reliability, scale and intelligent multi-channel routing which continues to build on our position as one of Europe’s foremost Cloud Contact Centre providers."
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Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Published: Tuesday, December 1, 2015