News : Haptik Bots to Use Amazon Web Services AI Technology

New Delhi, India, March 8, 2018 -- Haptik, an Indian artificial intelligence based chatbot platform, has entered into a collaboration with Amazon Web Services (AWS) to offer chatbot solutions to customers in India.

The tie-up aims to enable companies to leverage these conversational bots to automate some of their most critical processes across customer support, lead generation and sales funnel management.

The extended collaboration aims to enable seamless integration between Haptik’s chatbots and AWS’s AI service portfolio, and to provide omnichannel support to customers. For its core technology platform, Haptik utilises several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a textto-speech service that uses advanced deep-learning technologies to synthesise speech that sounds like a human voice.

"We are delighted to have Haptik’s chatbot platform built entirely on AWS. The rich functionality within the platform leverages Amazon Polly, a text-tospeech service that uses advanced deep learning technologies to synthesise speech that sounds like a human voice, and our powerful and scalable GPU instances. This helps Haptik to deliver greater functionality and richer choice to customers," said Navdeep Manaktala, head of business development – India, Amazon Internet Services.

Commenting on the collaboration, Aakrit Vaish, founder, Haptik said, "In cooperation with AWS, Haptik aims to rapidly expand in the Indian chatbot AI market. AWS is synonymous with providing the best-in-class products to build any type of software."

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com

About Haptik:
Haptik is a smartphone app to chat with company experts for support, information, and anything else.

About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.

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Published: Friday, March 9, 2018

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(read more)Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
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