New York, NY, USA, Jan. 11, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik's Natural Language Processing technology and pre-built conversation flow capabilities.
According to Vonage Research, while interacting with traditional menu-based IVRs - 45% customers are forced to repeat themselves. 61% customers believe it offers poor experience. Conversational IVR can help overcome these challenges and offer human-like interactive experience with reduced wait time for users to get queries answered by AI powered-voice assistants.
Echoing Swapan Rajdev, CTO and Co-founder at Haptik thoughts, "Customer experience is a top priority for businesses using support solutions like IVRs. With Conversational IVR, we take a step further in simplifying how customers interact with contact centres. The combined power of Audiocodes and Haptik's AI enables business to allow their customers to naturally talk to IVRs as they would with a human and experience the best voice-driven support."
Posted by Veronica Silva Cusi, news correspondent
Haptik is a smartphone app to chat with company experts for support, information, and anything else.
AudioCodes Ltd. enables the new voice infrastructure by providing Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.
Published: Tuesday, January 12, 2021
Aspect Workforce Management
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Agents can also manage their scheduling need...
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.
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Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
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Noble ShiftTrack WFM
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PH: +61 (0) 3.9008.1700
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.
There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
VADS Workforce Management
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QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.