New York, NY, USA, Jan. 11, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik's Natural Language Processing technology and pre-built conversation flow capabilities.
According to Vonage Research, while interacting with traditional menu-based IVRs - 45% customers are forced to repeat themselves. 61% customers believe it offers poor experience. Conversational IVR can help overcome these challenges and offer human-like interactive experience with reduced wait time for users to get queries answered by AI powered-voice assistants.
Echoing Swapan Rajdev, CTO and Co-founder at Haptik thoughts, "Customer experience is a top priority for businesses using support solutions like IVRs. With Conversational IVR, we take a step further in simplifying how customers interact with contact centres. The combined power of Audiocodes and Haptik's AI enables business to allow their customers to naturally talk to IVRs as they would with a human and experience the best voice-driven support."
Posted by Veronica Silva Cusi, news correspondent
Haptik is a smartphone app to chat with company experts for support, information, and anything else.
AudioCodes Ltd. enables the new voice infrastructure by providing Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.
Published: Tuesday, January 12, 2021
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