#contactcenterworld, @audiocodes
New York, NY, USA, Jan. 11, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik's Natural Language Processing technology and pre-built conversation flow capabilities.
According to Vonage Research, while interacting with traditional menu-based IVRs - 45% customers are forced to repeat themselves. 61% customers believe it offers poor experience. Conversational IVR can help overcome these challenges and offer human-like interactive experience with reduced wait time for users to get queries answered by AI powered-voice assistants.
Echoing Swapan Rajdev, CTO and Co-founder at Haptik thoughts, "Customer experience is a top priority for businesses using support solutions like IVRs. With Conversational IVR, we take a step further in simplifying how customers interact with contact centres. The combined power of Audiocodes and Haptik's AI enables business to allow their customers to naturally talk to IVRs as they would with a human and experience the best voice-driven support."
#contactcenterworld, @audiocodes
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Haptik:
Haptik is a smartphone app to chat with company experts for support, information, and anything else.
About AudioCodes:
AudioCodes Ltd. enables the new voice infrastructure by providing Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators.
Published: Tuesday, January 12, 2021
1.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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