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News : Haptik Launches New Self-serve Enterprise CX Platform to Enable Conversational AI Solutions

#contactcenterworld

New York, NY, USA, Oct, 2021 -- Jio Haptik Technologies Limited (Haptik), a subsidiary of the Jio Platforms group, announced the launch of their new self-serve Enterprise CX platform to help brands build Intelligent Virtual Assistants in a low code environment. It is specifically designed keeping in mind the customer experience needs of Haptik's core clientele.

The pandemic has only accelerated the adoption of digital chat & voice assistants across the enterprise, driven by the consumer shift to be online and ever connected. Gartner estimates the Conversational AI Platform market to be $2.5 billion in 2020, growing at a staggering pace of 75% year over year. However, one of the biggest challenges in the industry today is the speed of deployment and time-to-value for such solutions. There are many self-serve bot builders in the market, but none of them achieve the right balance between serving the complex needs of the Enterprise and providing an easy to use platform.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

With Haptik's self-serve Enterprise CX platform, Product Managers have access to the 3 capabilities they require to build a successful Intelligent Virtual Assistant (IVA):

Conversation Studio
Live Agent Handoff
Intelligent Analytics

"In mathematics, there is this concept of low threshold-high ceiling, which basically means providing the easiest way to do something yet allowing powerful customizations on top," said Swapan Rajdev, Co-Founder & CTO of Haptik. "This is the philosophy behind what we have done with our Enterprise-CX platform. If you're a brand across one of our core industry verticals, you can sign up and go live in a few days if not hours. Then as the complexity increases with scale, there is enough power there to customize as you like and integrate with systems across your organization. As conversational AI shifts from being an early adopter to an early majority category, the shift to self-serve is inevitable and we believe Haptik's Enterprise CX-platform will lead the way."

In addition, Haptik has created an onboarding guide and a library of content to share best practices about conversational AI that can help product teams get started quickly. 

Nick Spicer, Customer Experience Manager at Latercase said, "Haptik's platform is perfect for self-service. While they do offer fully managed services, we like to get our hands dirty and build out solutions ourselves. Their bot building process has been intuitive and easy to grasp with minimum coding knowledge. We were also impressed with the amount of flexibility and customization that the platform offers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Haptik:
Company LogoHaptik is a smartphone app to chat with company experts for support, information, and anything else.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Monday, November 1, 2021

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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