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News : Harte-Hanks Call Center to Settle Wage Lawsuits

#contactcenterworld, @hartehanks

Texarkana, TX, USA, Nov 3, 2016 -- Settlement notices were filed Tuesday in two federal lawsuits accusing Harte-Hanks call center in Texarkana of failing to pay workers for all the time they worked.

The first of the suits was filed July 14, 2015, by Joshua Sanford of the Little Rock based Sanford law firm on behalf of Elissa Shetzer. The suit alleged violations of the Fair Labor Standards Act. Four other former Harte-Hanks employees, Shana Betts, Eric Martin, Jason Cope and Angela Guffey were added to the suit as the case proceeded.

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A second suit, filed July 26 by Sanford on behalf of Mary Ann Bennett, Dorian Cox, Natasha Cooper, Earl Gill, Darrell Mays, Tacorey Pree and Jade Plunkett, contained the same allegations against Harte-Hanks as the first.

The suits allege call center employees were required to log in to computers and prepare to start working in the mornings as many as 15 minutes before clocking in. The complaints accused the company which handles Fed-Ex customer service calls of requiring employees to work during their lunch hours and after clocking out at the end of the day. The workers complained they were regularly not paid straight time or overtime in violation of federal law.

U.S. District Judge Robert Schroeder III had signed a conditional order certifying the Shetzer case as a class action earlier this year. That meant any Harte-Hanks employee who worked for the company from Dec. 24, 2012, forward at the Texarkana, Texas, call center could join the suit and share in any judgment.

The notices of settlement in the two cases state that lawyers for the plaintiffs and for Harte-Hanks participated in mediation in October. The notice states that the cases have been resolved and that the parties intend to file for voluntary dismissal of the cases within four weeks.

The terms of the settlement agreements have not been made public.

#contactcenterworld, @hartehanks

Posted by Veronica Silva Cusi, news correspondent

About Harte-Hanks:
Company LogoWe know effective direct marketing takes insight into customer and marketplace data, people with passion to pull out all the stops, and a focus on business-changing results. Using the power of interactive and social media and more than 40 offices worldwide, we’ll help you engage. Contact us at: 800-456-9748 or
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