News : Harte Hanks Partners with Usermind
San Antonio, TX, USA March 21, 2017 -- Harte Hanks (NYSE: HHS), a provider in customer relationships, experiences and interaction-led marketing, announced that its Harte Hanks Consulting group will offer consulting and data management solutions along with Usermind's Customer Engagement Hub to clients.
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"Usermind's customer journey orchestration platform helps companies define and automate customer interactions to improve revenue, retention, and profitability," commented Shirish Lal, Harte Hanks COO and CTO. "To get the most out of the platform, we will help companies integrate Usermind into all their existing and planned marketing technology."
"The partnership between Usermind and Harte Hanks combines our cutting-edge software with Harte Hanks' rich range of consulting and marketing services to help our joint customers build the happiest, most profitable relationships with their customers," Michel Feaster, CEO & Co-Founder of Usermind, commented.
Posted by Veronica Silva Cusi, news correspondent
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Usermind's Customer Engagement Hub helps companies deliver highly personalized, data-driven customer experiences. With code-free integration, a unified record of customer data, and cross-system data mapping, companies can orchestrate customer journeys — omnichannel customer experiences based on a customer's current context and full interaction history. With Usermind's customer journey analytics, companies can get insight and immediately implement new processes to drive engagement, retention, and revenue.
Published: Thursday, March 23, 2017
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