News : Hartford Steam Boiler Announces Help Desk Service for Homeowners
March 20, 2014 -- The Hartford Steam Boiler Inspection and Insurance Co. (HSB) is now offering technical support services for homeowners through a partnership with Sutherland Global Services (Sutherland), a provider of business process outsourcing. The services are available as part of MyHomeWorks, a home management online service suite offered with HSB’s Home Systems Protection insurance program.
"Consumer electronics are increasingly complex and interconnected so many homeowners run into problems they can’t fix on their own," said Liz DeVito, vice president of HSB. "Homeowners need solutions when things go wrong and help with connecting technology to make it work together."
Catlin US offers specialty insurance and reinsurance products to our US and Latin American client base. Both our underwriters and claims staff have extensive knowledge and experience in their target markets and focus on delivering customized and innovative solutions with a high level of service.
The home "help desk" service provides a single support source for a wide-range of technology issues. These include Internet connectivity problems, virus removal, setting up parental controls, synching smart televisions to other devices and resolving computer errors. Supported technology includes home digital gear such as personal computers and peripherals, laptops, tablets, routers and modems, smartphones and game consoles.
"Our goal is to help homeowners get fast, affordable tech support right over the phone so they can relax and get more mileage out of all their electronics," DeVito added.
HSB selected Sutherland because their service is available 365 days a year, including weekends and holidays, and is managed end-to-end.
Posted by Veronica Silva Cusi, news correspondent
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About Sutherland Global Services:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 24,000 professionals offering RightSourced seamlessly blended services from its 24 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
Published: Monday, March 24, 2014