News : Hawaiian Telcom Promotes Contreras, Lubera and Maeda
Honolulu, Dec 8, 2014 -- Hawaiian Telcom announced the promotions of Michael Contreras from Senior Manager – Network Operations Center to Director – Customer Care, Loretta Lubera from Senior Manager – Consumer Base Management to Director – Consumer Marketing, and Shaye Maeda from Senior Manager – IP Operations to Director – Product Delivery.
As Director – Customer Care, Contreras oversees Hawaiian Telcom’s Customer Care organization, including its 24-Hour Service Center that processes calls and online service requests for phone, High-Speed Internet and TV. Before joining Hawaiian Telcom in 2013, Contreras, who has more than 10 years of experience in call center operations and management, was Senior Manager – Customer Service Operations for Jawbone in San Francisco. He served for six years in the United States Navy.
As Consumer Marketing Director, Lubera leads the strategy, development and operational activity of promoting all products and services for Hawaiian Telcom’s residential customers, including Hawaiian Telcom TV (HTTV) and High-Speed Internet (HSI). Lubera, who has 10 years of experience in telecommunications marketing and product development, is also responsible for customer communication, loyalty rewards and customer experience management. Prior to joining Hawaiian Telcom in 2010, Lubera served as Associate Director – Consumer Voice & Internet Product Development for Bell Canada in Toronto. She earned a Bachelor of Commerce degree in Marketing from Rotman School of Business at the University of Toronto and a Master of Business Administration from the Queen’s School of Business at Queen's University in Ontario, Canada.
As Director – Product Delivery, Maeda takes Hawaiian Telcom’s new products from concept to reality, including performing business analysis, coordinating development efforts, and managing quality assurance testing. She joined Hawaiian Telcom as Supervisor – Customer Support Center in 2005. Maeda earned an Associate of Arts degree in Liberal Arts from Honolulu Community College.
Posted by Veronica Silva Cusi, news correspondent
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About Hawaiian Telcom:
Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii.
Published: Wednesday, December 10, 2014