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News : County of Maui Selects ShoreTel for 65 Sites
SUNNYVALE, Calif., Jan. 8, 2014 -- ShoreTel(R) (NASDAQ: SHOR), a provider of phone systems and unified communications solutions, announces the County of Maui, Hawaii, has selected ShoreTel for its ongoing UC needs. Once the implementation is complete, ShoreTel technology will serve employees across 65 sites resulting in a telecommunications cost savings each year.
The County of Maui, consisting of the islands of Maui, Molokai and Lanai, needed an easy-to-use, reliable, and scalable communications solution that could be implemented quickly and easily across multiple sites. Working with ShoreTel partner Pacific Data Systems, the County selected a ShoreTel unified communication solution – displacing their outdated legacy system – for its network resiliency, ease of installation and administration, and ShoreTel's excellent reputation. The ShoreTel IP-PBX solution with integrated unified communications is already in use at the Wailuku Police Station (220 phones) and in various county departments in Maui (100 phones), with roll-outs taking place every month through June 2014.
"The Hawaiian Islands are among the most remote in the world – we have limited network connectivity on our islands and to the mainland, so resiliency was a huge priority in our vendor selection," said Bill Conant, section head of technology operation services, IT services division, County of Maui. "ShoreTel addresses this need with N+1 resiliency and the ability to support services during partial network outages. We've already successfully tested this when we had to re-direct services during a recent telephone company outage."
Conant has also seen a reduced reliance on the Helpdesk, thanks to the training classes and ShoreTel features.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Friday, January 10, 2014