News : HBL UAE Enhances Customer Experience with the Launch of 24/7 Call Center
Dubai, UAE, July 29, 2015 -- As part of its continued efforts to offer service to customers, Habib Bank Limited ( HBL ) UAE launched the second phase of its inbound call center to provide a more secure, efficient and fully interactive platform for its customers to access the bank's services.
The 24/7 call center will allow Habib Bank customers all over the UAE to gain easy access to information on banking services and account transactions, and will address customer enquiries through multiple channels including voice calls and emails.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"The upgraded call center is a further demonstration of HBL 's commitment to provide the best service possible to our customers," said Afaque Majeed, Officiating Regional General Manager at HBL."
"The new call center will operate 24 hoursa day, 7 days a week, and will allow customers to access their accounts and other banking services in a fast and convenient way while facilitating speedy resolution of their inquiries and issues," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
About Habib Bank Ltd.:
HBL is a commercial bank established in Pakistan in 1947. Over the years, the bank has grown its branch network and private sector bank with over 1,400 branches across the country and a customer base exceeding five million. HBL also has a presence in 25 countries with subsidiaries in Hong Kong and the UK and affiliates in Nepal and Nigeria.
Published: Friday, July 31, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...