Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Melda Sofuoglu
Customer Operations Senior Manager
407
Eric Sherman
VP Business Development
8
Kseniia Kasimova
Chief Marketing Officer
2
Richard Kimber
CEO and Founder
32

News : HC Tells Government to Come Clear on Helpline for Covid Hospitals

#contactcenterworld, @nammabescom

Bengaluru, India, July 15 2020 -- The Karnataka High Court on Tuesday directed the state government to clarify as to why only one helpline number - 1912 - of Bescom was available for queries about hospitals.

Hearing a batch of petitions on issues related to Covid-19, a division bench of the High Court headed by Chief Justice Abhay Shreeniwas Oka directed the state government to respond on certain grey areas in the written submission. The written submission stated that a circular has been issued informing about the helpline number 1912 exclusively for issues regarding the hospitals.

The advocate appearing for the petitioner said that number used to be a Bescom complaint number. Going through the written submission, the bench sought to know the mechanism of handling this sole number.

"Basically, this telephone number 1912 is provided by Bescom for receiving complaints on disruption of electricity supply. It is said that in the monsoon sometimes more than 20,000 complaints are received by Bescom on this number. Therefore, the state must clarify how many lines are available to receive queries on securing beds in hospital. Proper working of this helpline is crucial as this is the only way to find out the availability of beds. The purpose of providing the helpline cannot be achieved unless a proper mechanism is in place. Government needs to clarify on this aspect," the bench said.

The state government submitted that on July 10, a circular was issued regarding the testing modalities. The high court had asked the state to provide the outer limit for testing of the samples.

The submission stated that testing was done under three categories, A, B and C. The outer limit for test results is prescribed as 12 hours for A category, 24 hours for B category and 24-48 hours for C category. "In order to reduce the turn-around time for reporting of tests, the July 10, 2020 guidelines state that symptomatic patients and primary contacts coming under category A shall be done through individual testing, while asymptomatic and other persons under category B will be done through pooled sample testing (5 samples only),’’ the state submitted.

The state government further stated that all hospitals, labs, medical establishments performing rapid antigen tests have been directed to mandatorily register with ICMR and also enter test results on the ICMR portal. The state has also issued a circular on July 13 about quarantine of persons who have provided a sample for the testing. It said such persons are directed to maintain strict quarantine as they are potential carriers of the virus.

#contactcenterworld, @nammabescom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


About Bangalore Electricity Supply Company:
Company LogoBESCOM - Bangalore Electricity Supply Company Limited is responsible for power distribution in the Eight districts of Karnataka.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Thursday, July 16, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
 182 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =