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News : HC Tells Government to Come Clear on Helpline for Covid Hospitals

#contactcenterworld, @nammabescom

Bengaluru, India, July 15 2020 -- The Karnataka High Court on Tuesday directed the state government to clarify as to why only one helpline number - 1912 - of Bescom was available for queries about hospitals.

Hearing a batch of petitions on issues related to Covid-19, a division bench of the High Court headed by Chief Justice Abhay Shreeniwas Oka directed the state government to respond on certain grey areas in the written submission. The written submission stated that a circular has been issued informing about the helpline number 1912 exclusively for issues regarding the hospitals.

The advocate appearing for the petitioner said that number used to be a Bescom complaint number. Going through the written submission, the bench sought to know the mechanism of handling this sole number.

"Basically, this telephone number 1912 is provided by Bescom for receiving complaints on disruption of electricity supply. It is said that in the monsoon sometimes more than 20,000 complaints are received by Bescom on this number. Therefore, the state must clarify how many lines are available to receive queries on securing beds in hospital. Proper working of this helpline is crucial as this is the only way to find out the availability of beds. The purpose of providing the helpline cannot be achieved unless a proper mechanism is in place. Government needs to clarify on this aspect," the bench said.


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The state government submitted that on July 10, a circular was issued regarding the testing modalities. The high court had asked the state to provide the outer limit for testing of the samples.

The submission stated that testing was done under three categories, A, B and C. The outer limit for test results is prescribed as 12 hours for A category, 24 hours for B category and 24-48 hours for C category. "In order to reduce the turn-around time for reporting of tests, the July 10, 2020 guidelines state that symptomatic patients and primary contacts coming under category A shall be done through individual testing, while asymptomatic and other persons under category B will be done through pooled sample testing (5 samples only),’’ the state submitted.

The state government further stated that all hospitals, labs, medical establishments performing rapid antigen tests have been directed to mandatorily register with ICMR and also enter test results on the ICMR portal. The state has also issued a circular on July 13 about quarantine of persons who have provided a sample for the testing. It said such persons are directed to maintain strict quarantine as they are potential carriers of the virus.

#contactcenterworld, @nammabescom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


About Bangalore Electricity Supply Company:
Company LogoBESCOM - Bangalore Electricity Supply Company Limited is responsible for power distribution in the Eight districts of Karnataka.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Thursday, July 16, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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