News : HCL Bags Global IT Transformational Deal from Alstom
#contactcenterworld, @hcltech, @alstom
Noida, India, Paris, France, January 25, 2016 -- HCL Technologies, a global IT services provider, announced a new IT Infrastructure partnership with Alstom, a provider in the supply of a complete range of systems, equipment and services in the railway sector.
HCL will leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for users worldwide and will enable local end-user support services across locations in 62 countries. Additionally, HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users. These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India. As part of this partnership, HCL will also set up the organisation’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve ‘multi sourcing service integration’.
Christine Heckmann – CIO of Alstom, said, "Following the sale of Alstom Energy and central support functions to GE on 2nd November, it was our priority to ensure a smooth and continuous IT operations, to embrace the digital economy in our transformational objectives while optimizing costs. In order to that, we needed to count on the best IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years. As such, HCL was the right partner for Alstom as we found HCL to be flexible, agile and having a collaborative approach and these were also the most important criteria we were looking for in a partner"
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From HCL
HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
Alstom is a French multinational company operating in the worldwide rail transport markets, active in the fields of passenger transportation, signalling and locomotives, with products including the AGV, TGV, Eurostar, and Pendolino high-speed trains, in addition to suburban, regional and metro trains, and Citadis trams.
Published: Tuesday, January 26, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...