News : HCL Insys Pte Ltd Expands Strategic Partnership with Aspect Software
Singapore, 19 April 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced it is expanding the scope of its alliance with partner HCL Insys Pte Ltd, a subsidiary of HCL Infosystems, an IT Services, distribution and digital solutions company. Under the new agreement, HCL Insys will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East, in addition to the existing partnership in India. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCL Insys will offer Aspect Hosted, Aspect Unified IP, and self-service suite to its customers in the Singapore and Middle East regions. This alliance will broaden HCL’s solutions portfolio, bolstering its ability to provide the right solution to help organisations achieve their business outcomes to remain competitive.
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"HCL understands that consumer experience is a top priority for all enterprises across industries. Enterprises that embrace the shifts to cloud, digital and self-service are well poised to serve customers today and into the future. With these strengths, Aspect and HCL Insys will use their collaborative relationship and complementary expertise to reach enterprises here in Singapore," says Rangarajan Raghavan, Joint President & Executive Sponsor – Globalisation & Strategic Operations and Mentor – HCL Learning.
"We are delighted to partner with Aspect to offer their fully-integrated solutions – Aspect Hosted, Aspect Unified IP, and self-service suite – to provide superior experience to our customers. This is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation," commented Madhavan P, Senior Vice President – Office Automation, HCL Services Ltd.
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, April 19, 2016
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