News : HCL Rated as a Leader for ServiceNow Services by HfS Research
#contactcenterworld, @hcltech, @hfsresearch
Noida, India, Aug 26, 2016 -- HCL Technologies (HCL), a global IT services company, announced that in recognition of its strengths in infrastructure services, IT Service Management (ITSM) and speed of implementation through the Gold Blue Print framework, it has been positioned in the ‘Winner’s Circle’ for ServiceNow Services by HfS Research, The Services Research CompanyTM, in its inaugural report "HfS Blueprint Report: ServiceNow Services 2016" authored by Tom Reuner, Research Vice President, Intelligent Automation Practice at HfS Research.
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The Report evaluated 14 global service providers of ServiceNow Services across planning, implementation, management and operations of Software-As-a-Service platforms and mapped them on a number of facets, primarily under two categories - innovation and execution - to help clients select the right vendor for their service needs. In particular, it laid emphasis on evaluating service providers’ competitive differentiation in a particular line of delivery with progress in realizing the As-a-Service Economy of business outcome-oriented, on-demand talent and technology services.
"The HfS Research report is a clear testimony to the exemplary work that HCL has been doing for its clients across Next–Gen IT & Operations. HCL has been recognized for its strong execution pedigree around infrastructure services, including expansion of Remote Infrastructure Management (RIM) to Service Integration and Management (SIAM). In partnership with ServiceNow, HCL's Gold Blue Print acts as the clear differentiator for IT Service Management. Clients have praised HCL for flexibility 'beyond contractual terms', especially where HCL took over from incumbents," said Kalyan Kumar, Executive Vice President and Chief Technology Officer, HCL Technologies.
#contactcenterworld, @hcltech, @hfsresearch
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From HCL
HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Monday, August 29, 2016
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