News : HCL Services Expands Strategic Partnership with Aspect Software
#contactcenterworld, @hcltech, @AspectSoftware
New Delhi, India, May 3, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced it is expanding the scope of its alliance with its partner HCL Services, a subsidiary of HCL Infosystems, an IT Services, distribution and digital solutions company. Under the new agreement, HCL Services will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East regions, besides the existing partnership in India.The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCLServices will resell Aspect’s contact center solutions including Unified IP (UIP), Self Service and Aspect Workforce Optimization (WFO). The new offerings will further broadenHCL Services’ solutions portfolio, bolstering its ability to offer the right solution to help organizations achieve the business outcomes they need to remain competitive.
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"We are delighted to strengthen our partnership with Aspect to offer their fully-integrated contact center solutions - including UIP, Self Service and Aspect WFO –to offer superior experience to our customers. This is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation", commented Madhavan P, Senior Vice President - Office Automation, HCL Services Ltd.
"For years Aspect has been a custodian of IT investments for enterprises across globe. Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative Omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any Contact Center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs," commented Sanjay Gupta, HeadCloud Business- APAC & ME and MD-India & Middle East, Aspect.
#contactcenterworld, @hcltech, @AspectSoftware
Posted by Veronica Silva Cusi, news correspondent
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HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, May 4, 2016
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