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News : HCL Tech Inks Pact with Washington Gas for Customer Services
Bengaluru, Dec 9, 2014 -- HCL Technologies said it has bagged a contract from the US-based Washington Gas for providing IT solutions related to billing and customer care.
Washington Gas distributes natural gas to residential, commercial and industrial customers in the District of Columbia, Maryland and Virginia. It is a subsidiary of WGL Holdings, a public utility holding company based in Washington, DC.
HCL has been engaged to perform an application modernisation for Washington Gas’ legacy mainframe customer care and billing software, HCL said in a statement. The engagement period with HCL is for 30 months.
The company will provide Washington Gas with functional and technical deployment of SAP’s customer relationship and billing software, ClickSoftware Workforce Scheduling and Optimisation, and SAP’s Mobile Work Manager application services, and hosting of non-production servers on the Microsoft Azure cloud platform, it added.
The new solution is expected to help reduce integration complexity across the company’s billing and customer service IT applications. It will also enhance call centre and field operations processes, while giving the company improved control and reconciliation of utility billing.
Posted by Veronica Silva Cusi, news correspondent
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HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
About Washington Gas:
WGL Holdings, Inc. is a public utility holding company located in the United States that serves customers in the District of Columbia, Maryland, and Virginia.
Published: Wednesday, December 10, 2014