News : Health Alliance Garners Ventana Research Technology Leadership Award
Sept 26, 2014 -- Health Alliance Medical Plans has received a Ventana Research 2014 Technology Leadership Award for Operational Innovation in the Contact Center and Call Center Category.
In its release, the company noted the award honors business and IT leaders using technologies and applying best practices to provide the best possible outcomes in productivity, performance and support of an organization's goals and objectives.
Angela Beitelman, Health Alliance director of commercial and quality services, was recognized for defining and implementing new operational processes and enabling technologies that helped achieve ambitious growth objectives. Health Alliance doubled states served, won multiple Medicaid and Medicare Advantage contracts, and introduced two new health insurance products over a 12-month period.
Beitelman credits business process guidance software from Panviva for increasing contact center capacity and productivity while maintaining business continuity during significant expansion. SupportPoint is the contact center's integration point for all applications and systems.
Posted by Veronica Silva Cusi, news correspondent
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About Health Alliance Medical Plans:
Health Alliance sold its first health insurance plan in 1980 and is now the largest managed care provider in downstate Illinois, serving nearly 300,000 members in Illinois, Iowa, Nebraska and Washington.
About The Ventana Group:
Ventana Group is a communications firm specializing in integrated public relations, content marketing and social media.
Published: Monday, September 29, 2014