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News : Health Care Company Closing 150-worker Illinois Call Center

#contactcenterworld, @ConveyHealth

Decatur, IL, USA, Aug 1, 2018 -- A health care company is closing a central Illinois call center less than three years after it opened and laying off about 150 workers.

Convey Health Solutions has notified state and city officials that it will permanently close its call center in Decatur by mid-October. The Fort Lauderdale, Florida-based company says it will eliminate some 135 customer-service positions and 15 management jobs but didn't give a reason for the closure.

The call center opened in October 2015, with company officials saying they expected to hire about 300 employees and eventually grow to perhaps 500 workers.

#contactcenterworld, @ConveyHealth

Posted by Veronica Silva Cusi, news correspondent
Source: https://foxillinois.com


About Convey:
Company LogoMedicare Enrollment, Service and Administration, Healthcare Business Process Outsourcing BPO, Member Enrollment, Service and Administration, Quality and Wellness Support, Comprehensive Medicare Services Platform
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Thursday, August 2, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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