News : Health Care Technology Services Provider Opens Waukesha Call Center
Waukesha, WI, USA, Aug, 2017 -- Talon Healthy IT Services, a Winston-Salem, North Carolina-based health care technology services provider, is opening a new call center in Waukesha.
The company recently purchased the 19,800-square-foot office building at W223 N720 Saratoga Drive in Waukesha, which will become the second call center in its network.
The center will begin taking calls on Sept. 2.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Talon provides technical support to hospitals, medical clinics and small- and mid-sized business. The company works with health systems in 12 states, including Wisconsin.
Mike Linville, CEO and president of Talon Healthy IT Services, said about 30 employees will work in the Waukesha call center initially, but he anticipates that number to grow "rapidly."
The operations at the Waukesha call center will parallel those housed in its North Carolina call center.
"We’re working to balance the workforce across the two call centers so that if there is a natural disaster in one geography or another, we can still maintain that level of service for our customers," he said.
He said the company plans to grow its presence on the West Coast and eventually open an additional call center there.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
Published: Tuesday, August 29, 2017
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...