News : Health Care Technology Services Provider Opens Waukesha Call Center
Waukesha, WI, USA, Aug, 2017 -- Talon Healthy IT Services, a Winston-Salem, North Carolina-based health care technology services provider, is opening a new call center in Waukesha.
The company recently purchased the 19,800-square-foot office building at W223 N720 Saratoga Drive in Waukesha, which will become the second call center in its network.
The center will begin taking calls on Sept. 2.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Talon provides technical support to hospitals, medical clinics and small- and mid-sized business. The company works with health systems in 12 states, including Wisconsin.
Mike Linville, CEO and president of Talon Healthy IT Services, said about 30 employees will work in the Waukesha call center initially, but he anticipates that number to grow "rapidly."
The operations at the Waukesha call center will parallel those housed in its North Carolina call center.
"We’re working to balance the workforce across the two call centers so that if there is a natural disaster in one geography or another, we can still maintain that level of service for our customers," he said.
He said the company plans to grow its presence on the West Coast and eventually open an additional call center there.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make Self Service A Breeze
Published: Tuesday, August 29, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...