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News : Health Dialog Earns URAC Accreditation in Health Call Center

#contactcenterworld, @urac

#contactcenterworld, @urac

Bedford, NH, USA, Nov, 2019 -- Health Dialog, a provider of integrated population health management and medication adherence solutions, announced that its Nurse Line service has earned URAC Accreditation in Health Call Center. Health Dialog’s Nurse Line gives patients live, 24/7 access to a registered nurse. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards.

"Achieving URAC Accreditation is a testament to Health Dialog’s high-quality standards in clinical care, operational performance, member communication, and privacy and security protocols," said Jill Goodspeed, vice president of coaching operations at Health Dialog. "We staff a world-class team of health coaches and other healthcare professionals that are knowledgeable, expertly trained, and dedicated to connecting members to the care they need, when they need it."

URAC accreditation requires applicants to submit policies, procedures, and other organizational information that is followed by a review. The Health Call Center accreditation is awarded to organizations with an exceptional infrastructure that meets specific standards for clinical staff qualifications, including training and roles of non-clinical staff, telephone performance thresholds, response times, and handling of triage calls. Additionally, the accreditation process reviews a service provider’s ability to protect medical information, comply with HIPAA laws, and more.

"Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes Health Dialog a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness," said URAC President and CEO Shawn Griffin, MD.

#contactcenterworld, @urac

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About health dialog:
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About URAC:
Company LogoURAC, formerly known as the Utilization Review Accreditation Commission, is a nonprofit organization that aims to promote healthcare quality by accrediting healthcare organizations.
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