News : Health Insurance Helpline Launches in West Virginia
Charleston, WV, USA, Nov 3, 2015 -- A new helpline for uninsured West Virginians will assist callers in navigating the health insurance marketplace during open enrollment, which began this week and continues through Jan. 31.
The helpline, 1-844-WVCARES, is a grant-funded project of First Choice Health Systems, a West Virginia-based company that runs programs like the 1-800-GAMBLER helpline and the recently launched 844-HELP4WV, the first statewide 24-hour substance abuse and mental health call line.
The call line, which is staffed by certified health insurance navigators equipped to answer questions, assist with enrollment and schedule one-on-one appointments, is part of First Choice’s new WV Navicare Program, created through a cooperative agreement with the federal Centers for Medicare and Medicaid Services and designed to assist uninsured West Virginians in signing up for health insurance through the Affordable Care Act’s Health Insurance Marketplace.
Jeremy Smith, outreach coordinator and trained navigator for First Choice, said "First Choice has hired four full-time employees to serve as navigators, and has certified 11 existing staff members to assist with the program. The need for a program like Navicare became apparent after the launch of West Virginia’s drug abuse hotline, Smith said — many of the callers seeking help were uninsured and didn’t know how to obtain insurance."
"They found that a lot of the people calling in didn’t have health insurance," he said. "That was their No. 1 barrier to getting the treatment they needed, so [First Choice] decided to apply for the Affordable Care Act Navigator Grant. We’re really excited to start the work that will help all West Virginians."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Although First Choice is based in Charleston, the Navicare Program plans to send navigators to other cities, including Huntington, Parkersburg and Beckley, once a week to provide in-person assistance for those who are uninsured, whether they qualify for Medicaid or need help selecting a private insurance plan.
"The population we’re reaching out to is all over the map," Smith said. "It’s really for anybody who doesn’t have health insurance, for one reason or another."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Mandatory Information
About First Choice Health Systems:
FCHS offers services throughout West Virginia, focusing on data collection and analysis and outcome-based treatment for addictions and mental health care.
Published: Wednesday, November 4, 2015
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.