News : Health Ministry’s 937 Service Handles 168,000 Calls a Week
Riyadh, Saudi Arabia, March, 2019 -- The Ministry of Health’s 937 call center handled 168,269 calls in the past one week alone, the ministry said in a statement.
The calls included 10,573 notifications, 229 hospital transfer requests, 42,343 medical consultations and 62,130 inquiries, in addition to 52,994 appointment requests for healthcare centers.
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The center provides a range of distinctive services, including inquiries about the ministry’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities.
Also, the center receives all health-related calls and complaints from patients 24/7, and refers them to the concerned departments at the ministry or its branches, as well as receiving all emergency calls.
The call center serves as a listening ear for patients to identify their needs and requirements and to meet them, the ministry said.
The center operates based on listening, response, implementation, and analysis. The performance of regional health affairs is assessed by reviewing citizens’ notifications and gauging their satisfaction with the services provided. This assessment is made public on a weekly basis.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Priorities For Training
ChildFund International is a nonprofit organization that envisions a world where every child is free to live at their fullest potential, no matter where they’re from or what challenges they face. ocated in Southeast Asia between the Indian and Pacific oceans, the Republic of Indonesia is the world's third most populous democracy and the largest Muslim-majority nation. It is made up of thousands of islands and dozens of active volcanoes, and Indonesia is particularly vulnerable to natural disasters, which have a disproportionately negative impact on poor and marginalized communities. Some communities are still trying to recover from the December 2004 tsunami, which killed more than 100,000 people just in Indonesia. During the past decade, ChildFund has expanded its work to train people in vulnerable communities how to reduce their risk during disasters and, in broader ways, be prepared to provide safe places for children in the immediate aftermath of storms and other crises. ChildFund has served children in Indonesia since 1958.
Published: Friday, March 29, 2019
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