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News : Health Ministry’s 937 Service Handles 168,000 Calls a Week

#contactcenterworld

Riyadh, Saudi Arabia, March, 2019 -- The Ministry of Health’s 937 call center handled 168,269 calls in the past one week alone, the ministry said in a statement.

The calls included 10,573 notifications, 229 hospital transfer requests, 42,343 medical consultations and 62,130 inquiries, in addition to 52,994 appointment requests for healthcare centers.

The center provides a range of distinctive services, including inquiries about the ministry’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities.

Also, the center receives all health-related calls and complaints from patients 24/7, and refers them to the concerned departments at the ministry or its branches, as well as receiving all emergency calls.

The call center serves as a listening ear for patients to identify their needs and requirements and to meet them, the ministry said.

The center operates based on listening, response, implementation, and analysis. The performance of regional health affairs is assessed by reviewing citizens’ notifications and gauging their satisfaction with the services provided. This assessment is made public on a weekly basis.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://saudigazette.com.sa


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Friday, March 29, 2019

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