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News : Health Net Federal Services Earns Center of Excellence Certification from BenchmarkPortal
Arlington, VA, USA, Aug 13, 2015 -- Health Net Federal Services, LLC, a wholly owned subsidiary of Health Net, Inc. (NYSE:HNT), announced its call center operations have been certified as a Center of Excellence by BenchmarkPortal for the third consecutive year.
"The BenchmarkPortal Center of Excellence certification demonstrates Health Net Federal Service’s commitment to complement the military’s health care system and help ensure we are performing at our highest capabilities and delivering exceptional service," said Billy Maynard, president of Health Net Federal Services.
According to BenchmarkPortal, the top 10 percent of call centers evaluated by BenchmarkPortal achieve the Center of Excellence distinction based on best-practice metrics drawn from a database of objective and quantitative call center data that is audited and validated by researchers from BenchmarkPortal.
The certification process involved audits of call center operations jointly operated by Health Net Federal Services and PGBA, which serve TRICARE beneficiaries and providers in the North Region. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve service members and their families provided through the U.S. Department of Defense.
Posted by Veronica Silva Cusi, news correspondent
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About Health Net Federal Services, LLC:
Health Net Federal Services has a long history of providing cost-effective, quality managed health care programs for government agencies, including the U.S. Departments of Defense and Veterans Affairs (VA). As the managed care support contractor for the TRICARE North Region, Health Net Federal Services provides health care services to approximately 2.8 million uniformed services beneficiaries, active and retired, and their families.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Friday, August 14, 2015