News : Help is Just a Free Phone Call Away
#contactcenterworld, @mydigi, @childline1098
Kuala Lumpur, Malaysia, March 3, 2015 -- DIGI Telecommunications recently announced that it is now offering free calls to the 24-hour helplines of Talian Nur and Childline, in partnership with the Ministry of Women, Family and Community Development and Childline Malaysia.
Effective immediately, affected families — especially children — can now make free calls to 15999 (Talian Nur and Childline) from all Digi prepaid and postpaid numbers.
Talian Nur is a hotline link to enable early intervention for victims of domestic violence and natural disasters, while Childline 15999 is a confidential 24-hour helpline for children and young people to seek information, share feelings and get needed help.
This initiative is an extension of the CyberSAFE in Schools programme by CyberSecurity Malaysia, in collaboration with the Ministry of Education, Childline Malaysia and DiGi.
It is also in line with the telecommunication company’s aim to provide Safe Internet to families and children, aside from providing them easy access to an alternative support platform to turn to in the event of a bad online experience.
Women, Family and Community Development minister Datuk Seri Rohani Abdul Karim says that while the Internet has become ubiquitous with more people embracing it as part of their lifestyles, cyber threats are increasing in tandem with its prevalence.
"We therefore have to take all necessary precautions to ensure our children’s safety when they are on the internet.
"This effort is a fine example of how the public and private sectors can collaborate in addressing key issues affecting the nation," she adds.
DiGi’s Safe Internet project manager Philip Ling says that the telecommunications company has been a strong advocate for child safety and the right of the child to be protected online.
"With the increasing rate of cybercrimes that target children, in particular, we want to make sure they are adequately protected against possible danger on the Net. "This includes providing easy access to ways in which they can seek help."
He adds that the company was inspired to do this by the recent CyberSAFE in Schools survey, which indicated that some children were not aware of the availability of online or phone-in help centres, such as Childline, which could provide them with a safety net for problems related to the Internet.
This initiative enables them to easily make calls to get help without worrying about the costs.
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The portability of mobile phones also offers them greater privacy when discussing their concerns with trained Childline call centre operators.
Childline Malaysia steering committee member Datin PH Wong says this initiative is great news for the helpline because often children area unable to seek help because calls are currently chargeable.
"Child helplines are a vital mechanism for countries to listen directly to children giving first-hand data on issues that matter to them and are impacting their lives, especially on internet safety.
"We will continue to advocate for a totally free 24-hour child helpline," she adds.
Childline Malaysia, initiated by the Malaysian Children TV Programme Foundation, is a member of Child Helpline International.
#contactcenterworld, @mydigi, @childline1098
Posted by Veronica Silva Cusi, news correspondent
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A 24-hour helpline for children
Published: Wednesday, March 4, 2015
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