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News : Helpless Helpline: Helpline Number Call Operators Get Harassed by Unwanted Callers in Odisha

#contactcenterworld

Bhubaneswar, India, Aug 11, 2021 -- The Government of Odisha has issued a number of helpline numbers for safety, security and benefit of the citizens and to help out people in distress. To take care of the calls made to these helpline numbers, executives have been appointed who are working for long hours of the day. However, it has been observed that some bad guys are intentionally making unwanted calls with which the call operators are getting harassed.

It has been reported that some miscreants have called on 104 Helpline number and using filthy languages when talking to the lady executives. Even some of them have gone to the extent of saying ‘I Love You’. They are asking about the colour of the dress that the executive has worn. With these types of unnecessary chatting, the people who need really urgent services are getting deprived.

Now, the Police department have swung into action in this regard and efforts are being made to nab such unwanted callers who are intentionally making calls and harassing the lady executives of the call centres. If such acts will not stop, Police will take stringent action, Bhubaneswar DCP said.

#contactcenterworld


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Posted by Veronica Silva Cusi, news correspondent
Source: https://kalingatv.com


About Odisha Government:
Company LogoThe Government of Odisha and its 30 districts consists of an executive, led by the Governor of Odisha, a judiciary, and a legislative branch.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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