Karachi, Pakistan, Feb 13, 2020 -- The newly established telephone helpline service 1093 at the Sindh Local Government Department will function 24 hours a day, seven days a week to receive complaints concerning the municipal and civic agencies.
Sindh Local Government and Information Minister Syed Nasir Hussain Shah was given a briefing to this effect as he visited the offices of the newly established complaint service helpline 1093 at Tughlaq House, Sindh Secretariat, on Wednesday.
He said that the helpline service would receive public complaints about the Sindh Solid Waste Management Board, Karachi Water & Sewerage Board, stray dogs, Karachi Metropolitan Corporation, district municipal corporations in the city, all town committees, municipal committees and municipal corporations in the province.
Shah said that the complaint cell was being made more functional as all the staffers deputed at its offices had been asked to start taking steps on an immediate basis to resolve public complaints.
Secretary for Local Government Department Roshan Ali Shaikh said that an easy four-digit telephone number, i.e. 1093, had been obtained to commence the complaint helpline service for the masses of the province.
He reiterated that the helpline service would function on a 24/7 basis and it would receive complaints related to all the municipal agencies in the province.
The minister stated that the focal persons had been deputed in all the municipal agencies of the province to instantly resolve public complaints being received at the helpline service.
He said that a progress report on the complaints received at the helpline service would be compiled share with him. The local government secretary said that the computerised record of all the complaints would be also compiled.
The minister said that the helpline service would provide guidance to the public regarding issues concerning the issuance of birth, death and marriage registration certificates by their respective union councils/union committees.
He sought help of the media to support the launching of the new helpline service so as to build the confidence of the public in the newly launched complaint system.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, February 14, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
PH: (+61) 406 501 368
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672