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News : Helpline 182 to be Popularised Among Women Commuters
Mumbai, India, July 13, 2016 --To popularise the Railway Protection Force (RPF) helpline number 182 among female commuters, the RPF along with NGO Akshara will soon be putting up renewed posters of the helpline in ladies coaches on Central Railway (CR).
This comes after a poor response to the helpline number from female commuters. "From around 150-200 calls received on the helpline number daily, only 20-25 are from females.
Among these, complaints relating to poor conditions of the compartment or property thefts dominate," said Sachin Bhalode, Divisional Security Commissioner, Central Railway.
"We had noticed that the RPF helpline number was not being used as much as that of GRP. Through this initiative, we want to highlight that helpline number 182 is common nationwide and thus commuters should use it to complain about their commuting problems," A K Singh, Inspector General, RPF, CR said.
"Travelling in railways must become better and safer for women. Through this initiative, we want to take a positive step towards adding to the available support in store for ladies and ensure a long-term relationship with officials for safety," said Nandita Shah, co-director Akshara.
Officials confirmed that the initiative is also aimed at sensitising the RPF staff on how to respond to these calls. They will be distributing booklets among the staff concerning laws related to safety of female commuters.
Posted by Veronica Silva Cusi, news correspondent
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About Railway Protection Force:
The Railway Protection Force (RPF) is a security force of India entrusted with protecting railway passengers, passenger area and railway property of the Indian Railways The Force is commonly referred as RPF. The Force is under the authority of Ministry of Railways (India). The strength of RPF is about 65,000. RPF is headed by Director General who is usually an Indian Police Service officer.
Published: Thursday, July 14, 2016