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News : Helpline and WhatsApp for Passenger Security
Kolkata, India, Sept 21, 2016 -- The transport department will introduce a toll-free helpline number and a WhatsApp number to check harassment of passengers by rogue auto drivers. After receiving distress calls, the transport department officials will pursue the matter with police for immediate redressal. "We will shortly publicize the numbers. We won't tolerate illegal plying of autos," said transport minister Suvendu Adhikari said.
Adhikari said he has received all the reports of the recent incidents. "We will take action against the errant autos. Calcutta high court has laid down certain guidelines for autos. They will be implemented. The autorickshaw policy will be announced before the Pujas," he said.
The minister said Kolkata is expanding and so is the passenger demands for autos and new routes. "But the new routes need to be validated by the RTOs. On Friday, we will again sit with the route-management committee," he said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, September 23, 2016