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News : Helpline Awareness Drive Welcomed

#contactcenterworld

Belfast, Northern Ireland, Feb, 2018 -- Helplines in Northern Ireland responded to over half a million queries from people with a range of issues and concerns last year.

Helplines Network NI revealed this statistic earlier this week in a bid to raise awareness of support available across the region at the launch of the second Northern Ireland Helplines Awareness Day at Belfast City Hall.

Local charity Rural Support, a member of the Helplines Network NI attended the event and welcomed the Network’s efforts to highlight the vital support, advice and information available to the public across Northern Ireland.

This comes as Rural Support gears up for its busiest time of the year with an increased number of calls expected to be made to its helpline this February, due to recent prolonged wet and snowy weather, TB outbreaks, threats of funding cuts and increasing farming costs.

Rural Support Chief Executive, Jude McCann said: "We are delighted to take part in today’s event which puts the vital work of various helplines across Northern Ireland in the spotlight.

"Events like this are so important as they raise awareness of the help and support available to people, reassuring them that there is someone to talk to and they don’t have go through tough times alone.

"The last few months have been particularly difficult for our sector, as local farmers struggle to cope with the impacts of adverse weather conditions, which in many cases has led to financial strain on the business.

"Our message to farmers and farming families today is that help is at hand and Rural Support services can be readily accessed through our helpline."

Since 2002, Rural Support has been helping farming and rural families across Northern Ireland with a wide range of issues from finance and debt, succession planning concerns, physical and mental health problems, farming paperwork, technical and enterprise issues.

Rural Support’s trained staff, volunteers and highly experienced mentors provide support both face-to-face or via the confidential helpline.

The charity can help to analyse current farm business positions, identify options and explore possible ways forward.

Jude added: "With this focus on the great work all helplines do in Northern Ireland, I encourage you to contact the Rural Support helpline on 0845 606 7607 if you require any assistance or are experiencing a challenging period on the farm. Doing this as early as possible provides more favourable options to be explored."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.farminglife.com


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, February 15, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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