News : Helpline Braced for a Busy Festive Period
Wesham, UK, Dec 31, 2015 -- Volunteers at a call centre near Preston are bracing themselves for an avalanche of winter calls from lonely older people.
The Silver Line – a free, confidential 24 hour helpline, operates around-the-clock in Wesham, to provide information and support to isolated elderly people.
It already receives an average of 1,200 calls a day, but this month recorded its busiest single day since it opened two years ago with a staggering 1,500 calls from older folk across the UK.
Founded by celebrity Dame Esther Rantzen, it offers friendship and advice, and signposts callers to other resources in their community.
While many older people in Lancashire will have been able to share the festive period with their families and friends, others are not as lucky and view the charity as a lifeline.
Volunteers offer friendship, information and advice to callers aged 60 and over.
As well as taking calls they phone people who request a call in December because they are alone and know they might not speak to anyone else over the holiday.
Today a spokesman said staff in the county expect to handle more than twice the usual number of calls over the days around Christmas.
Dame Esther Rantzen DBE, founder of The Silver Line said: "Like many of our Silver Line callers, I know what loneliness feels like - and Christmas is especially difficult if you are on your own. When my late husband Desmond Wilcox died, I tried to make our family Christmas as joyous as it had always been, but it was impossible.
"In the words of one of our callers, Christmas Day became ‘just another day I had to get through’. We can make this the start of a much happier New Year."
Sophie Andrews, CEO, added: "Since our launch two years ago, our 24/7 year-round helpline has received 680,000 calls, and this is growing exponentially.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"On Christmas Day, many older people got a call from their Silver Line Friend and for the vast majority that will be the only person they speak to that day
"Our callers are among the hardest to reach older people – for example, those who are confined to their homes through physical or mental disability, or caring for another.
"Others have found themselves isolated after losing a partner. For these people, the phone can be a lifeline.
"But we also know there are thousands, even millions more that we haven’t yet reached.
"That’s why we are asking more people to help and volunteer their time."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Motivation & Charity Work
More Editorial From The Silver Line
About The Silver Line:
The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
Published: Saturday, January 2, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...