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News : Helpline for Male Domestic Abuse Victims Struggles to Cope Amid Pandemic Surge

#contactcenterworld

County Meath, Ireland, March, 2021 -- A helpline for male victims of domestic violence is struggling to cope with the volume of calls because of a 35 per cent spike in the numbers seeking help during the pandemic.

Men’s Aid Ireland says it dealt with about 5,500 contacts during 2020, a figure it projects will grow again to 9,000 this year based on a further surge in January and February.

Kathrina Bentley, the organisation’s chief executive, said calls are also getting "more worrying and concerning" and their "seriously stretched" three part-time helpline staff are struggling to cope with demand.

"During the last week of January and first week of February, within 10 days we had five very serious suicide situations at the end of the phone," she said.

" We had to get Garda assistance for two of them, ring ahead to a hospital for a third and we talked the other two men down."

The common thread in calls is an abusive relationship, in 95 per cent of cases involving a wife or female partner.

"Hitting me, kicking me, spitting on me, telling me I’m a useless father, telling me I’m crap, telling me I don’t bring in enough income," she recounted the calls.

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"One man said he sleeps in the spare room and his wife soaks his mattress during the day with cold water and leaves the windows open before he comes home from work. So he sleeps on the floor.

"There are pure emotional and psychological games, men who have no access to funds, their partners controlling their finances."

Funding

Ms Bentley said the organisation sought and was refused funding for a 24/7 helpline from the State’s child and family agency Tusla, which she criticises for allocating 1 per cent of its domestic, sexual and gender based violence (DSGBV) funding to the service.

Along with the Men’s Development Network, it is one of just two Tusla-funded services dedicated to male victims.

Men’s Aid Ireland has €244,000 funding for its six staff operation this year, an increase of €5,000 on last year.

In January, about 600 men contacted the service, and at least 80 calls were missed because the helpline – which runs from 9am to 5pm on weekdays – can only deal with two callers at any one time.

"It is really worrying," said Ms Bentley. "Every phone call, we can save or change a life, that is the frontline day to day reality of it. Our small organisation took on the war that is the pandemic of Covid, and the war that is the pandemic of violence, but we are in the trenches with no ammunition."

Ms Bentley said callers include accountants, gardaí, politicians, doctors, gardeners, postmen, the military, tradesmen and the unemployed.

Some are on the minimum wage while others "live in multi-million euro houses and behind the front door is domestic violence".

Many are victims of coercive control – "a silent, invisible pattern of abusive behaviour over time" – which she says is "catastrophic for families, children as well as men’s lives and their careers".

Ages range from 19 to 83 years old, but particularly between 40 to 55.

"It is incredible for a man to have the courage to pick up the phone in the first place," she said.

"How disappointing and heartbreaking it is when no-one answers that phone."
‘Bad patch’

Citing a report by Cosc – The National Office for the Prevention of Domestic, Sexual and Gender-based Violence – that shows one in seven men experience domestic abuse in their lifetime, and 95 per cent do not contact gardai, Ms Bentley suggested the numbers not seeking help could be as high as "a couple of hundred thousand".

Ms Bentley said callers often don’t see themselves as victims of domestic abuse and hope it is a "bad patch" that will pass because they don’t want the family to break up. "When you ask them how long it has been going on for, and they say three to six years, well that’s not a bad patch in a relationship, that is an abusive relationship."

In response to calls in a parliamentary question for a 24/7 national helpline, Minister for Children Roderic O’Gorman said the Government was currently carrying out an audit of DSGBV services.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irishtimes.com


Today's Tip of the Day - Vendor Selection

Read today's tip or listen to it on podcast.

Published: Monday, March 22, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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