Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Helpline for Male Domestic Abuse Victims Struggles to Cope Amid Pandemic Surge


County Meath, Ireland, March, 2021 -- A helpline for male victims of domestic violence is struggling to cope with the volume of calls because of a 35 per cent spike in the numbers seeking help during the pandemic.

Men’s Aid Ireland says it dealt with about 5,500 contacts during 2020, a figure it projects will grow again to 9,000 this year based on a further surge in January and February.

Kathrina Bentley, the organisation’s chief executive, said calls are also getting "more worrying and concerning" and their "seriously stretched" three part-time helpline staff are struggling to cope with demand.

"During the last week of January and first week of February, within 10 days we had five very serious suicide situations at the end of the phone," she said.

" We had to get Garda assistance for two of them, ring ahead to a hospital for a third and we talked the other two men down."

The common thread in calls is an abusive relationship, in 95 per cent of cases involving a wife or female partner.

"Hitting me, kicking me, spitting on me, telling me I’m a useless father, telling me I’m crap, telling me I don’t bring in enough income," she recounted the calls.

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



"One man said he sleeps in the spare room and his wife soaks his mattress during the day with cold water and leaves the windows open before he comes home from work. So he sleeps on the floor.

"There are pure emotional and psychological games, men who have no access to funds, their partners controlling their finances."


Ms Bentley said the organisation sought and was refused funding for a 24/7 helpline from the State’s child and family agency Tusla, which she criticises for allocating 1 per cent of its domestic, sexual and gender based violence (DSGBV) funding to the service.

Along with the Men’s Development Network, it is one of just two Tusla-funded services dedicated to male victims.

Men’s Aid Ireland has €244,000 funding for its six staff operation this year, an increase of €5,000 on last year.

In January, about 600 men contacted the service, and at least 80 calls were missed because the helpline – which runs from 9am to 5pm on weekdays – can only deal with two callers at any one time.

"It is really worrying," said Ms Bentley. "Every phone call, we can save or change a life, that is the frontline day to day reality of it. Our small organisation took on the war that is the pandemic of Covid, and the war that is the pandemic of violence, but we are in the trenches with no ammunition."

Ms Bentley said callers include accountants, gardaí, politicians, doctors, gardeners, postmen, the military, tradesmen and the unemployed.

Some are on the minimum wage while others "live in multi-million euro houses and behind the front door is domestic violence".

Many are victims of coercive control – "a silent, invisible pattern of abusive behaviour over time" – which she says is "catastrophic for families, children as well as men’s lives and their careers".

Ages range from 19 to 83 years old, but particularly between 40 to 55.

"It is incredible for a man to have the courage to pick up the phone in the first place," she said.

"How disappointing and heartbreaking it is when no-one answers that phone."
‘Bad patch’

Citing a report by Cosc – The National Office for the Prevention of Domestic, Sexual and Gender-based Violence – that shows one in seven men experience domestic abuse in their lifetime, and 95 per cent do not contact gardai, Ms Bentley suggested the numbers not seeking help could be as high as "a couple of hundred thousand".

Ms Bentley said callers often don’t see themselves as victims of domestic abuse and hope it is a "bad patch" that will pass because they don’t want the family to break up. "When you ask them how long it has been going on for, and they say three to six years, well that’s not a bad patch in a relationship, that is an abusive relationship."

In response to calls in a parliamentary question for a 24/7 national helpline, Minister for Children Roderic O’Gorman said the Government was currently carrying out an audit of DSGBV services.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Monday, March 22, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

Nuxiba Technologies

Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =