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News : Helpline for Older People Names London’s Loneliness Calls Hotspots

#contactcenterworld, @TheSilverLineUK

London, UK, Nov 11, 2016 -- The Silver Line Helpline for isolated older people has named London’s loneliness calls hotspots.

The charity looked at data from over-one million calls that its helpline received since national launch in November 2013, to pinpoint the areas where most calls come from.

As The Silver Line gets set for even higher number of calls over the Christmas/New Year period, its figures show that loneliness among older people crosses communities and ‘North/South of the river’ divides.

The helpline has received around 76,000 calls from older people in the capital, with Camden leading the table of calls to the helpl ine by borough.

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The Silver Line is the only free, national, confidential helpline open every day and night, offering information, friendship and advice to older people. Two-thirds of calls are made at night-times and weekends – over 700,000 of the calls received by the helpline so far.

The Silver Line’s Founder, Dame Esther Rantzen said:
"Every day we hear from lonely older people who have led interesting lives but are now isolated, utterly alone, and literally have no one to speak to for days on end.

"Calls come from virtually everywhere– places as different as Tower Hamlets and Westminster – but alike in that older people are experiencing the same loneliness.

"Our figures show there are lonely older people living in every street, in every community, and we know that for many night-times are the worst for them.
"That’s why it is vital we are there when no other helpline is available for older people who may be lonely, isolated or confused."

The Silver Line relies entirely on donations to keep the helpline going and pay for friendship calls between volunteer Silver Line Friends and older people.

The growing demand from lonely older people means The Silver Line now needs to raise £1.65 million to pay for the night-time and weekends service. It fears that without more public donations the vital service may have to close.

Chief Executive Sophie Andrews said:
"More and more people are calling us every month – and with the festive period fast approaching we expect the number of callers to rise even higher.

"Some callers want a friendly chat because they are lonely, others are looking for information, with the majority of older people turning to us at night time and weekends.

"For many older people, the early hours are often when they feel the challenge of being all alone.

"Over a quarter of callers (28%) now also say they have been referred to us by other helplines that don’t operate at night and weekends."

The Silver Line is asking the public for help in combatting this hidden epidemic of loneliness. Donating just £5 pays for a call to our 24-hour helpline from an older person; while £100 will pay for an older person to be supported for a year.

As well as the helpline, The Silver Line has 3,000 volunteers who make regular friendship calls, or exchange letters with older people. The charity also makes a further 2,500 ‘keeping in touch’ calls every week to isolated older people.

Data uses area codes only, and excludes numbers that are withheld or made from a mobile, from calls to the helpline since its national launch on 25 November 2013.

Call numbers shown are not weighted by population.

#contactcenterworld, @TheSilverLineUK

Posted by Veronica Silva Cusi, news correspondent
Source: Silverline


About The Silver Line:
Company LogoThe Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, November 14, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 

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