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News : Helpline for Sabarimala Devotees Launched

#contactcenterworld

Chennai, India, Nov 17, 2020 -- The number will provide information about online booking of slots, routes to take and safety measures being taken at the temple, due to the COVID-19 pandemic

The Hindu Religious and Charitable Endowments (HR and CE) Department has introduced a 24-hour helpline, 1800-425-1757, for devotees proceeding to Sabarimala from the State.

The number will provide information about online booking of slots, routes to take and safety measures being taken at the temple, due to the COVID-19 pandemic. Official sources said that the number will function till January 20, 2021, the last date of darshan for this season.

Temples along popular routes including Thirumalai Kumaraswamy temple at Senkottai, Kowmariamman temple in Theni district and Nandini Temple near Walayar will provide similar information and basic facilities like safe drinking water and restrooms for devotees.


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Meanwhile, on Monday, which was the first day of the Tamil month of Karthigai, thousands of devotees adorned the malai at various Ayyappa temples in the State and took the vow to visit the mountain shrine.

K. Pradeep, trustee, North Madras Sri Ayyappan Temple, said that around 2,000 devotees had come in batches on Monday. "We usually have around 5,000 people coming in on day one but due to the pandemic, the numbers were fewer. People above the age of 60 and children below 10 years kept away. Similarly, the number of women too was very low," he said.

Due to restrictions imposed to ensure the safety of devotees, many were apprehensive about what the visit would be like. S. Thulasiraman from Koyambedu, who goes with a group of 10 persons, said they had booked the darshan slot for December 4 and that they planned to fly from Chennai the previous evening after obtaining the COVID-19 negative certificate.

"We usually go by train or road. But since we have to produce a COVID-19 free certificate obtained within 24 hours of darshan, we are flying. There is no place to stay this year. We may also not get food. But we are happy that we are able to go. For the past 17 years we have been going every month without fail. The pandemic put an end to that in March this year," he said.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, November 18, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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