News : Helpline for Veterans Goes Live
Newark, NJ, USA, Feb 9, 2016 -- Rutgers University has launched a 24-hour, seven-day helpline to connect New Jersey's 400,000 veterans to peer support and medical and behavioral health care appointments.
Veterans Total Care Initiative is a six-month pilot project funded by a grant from the N.J. Department of Health, part of its statewide initiative to improve care for veterans. The helpline is answered by one of 40 veterans working at a call center in Piscataway. Veterans and their family members can call: (866) 838-7654.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Peer supporters refer callers to appropriate resources in their area to get help with housing and employment, or to get a medical or behavioral health appointment within 48 hours. South Jersey callers are connected to the health system of their choice.
Since launching its own VIP veterans program in 2014, Cooper University Hospital has handled more than 940 calls on its toll-free number, (866) 990-VETS, said spokeswoman Wendy Marano. Cooper recently received $2.05 million from the state Department of Health to expand its veteran services.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From Rutgers University
About Rutgers University:
Rutgers, The State University of New Jersey, commonly referred to as Rutgers University, Rutgers, or RU, is an American public research university and the largest institution for higher education in New Jersey.
Published: Thursday, February 11, 2016
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...