Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Helpline for Women Shuts in MP, Activists Cry Foul as Calls Start Being Diverted

#contactcenterworld

Bhopal, India, Nov 16, 2020 -- The much-hyped women’s helpline (1090) launched seven years ago in Madhya Pradesh for reporting crimes against women and to help women in trouble has stopped working and the calls are being diverted to police control room number 100.

Now, police personnel are planning to develop the helpline 1090 as the Next and Final Response (NFR) number to track rape and other heinous crimes against women, a police official said.

Chief minister Shivraj Singh Chouhan had introduced the helpline after the Nirbhaya gang rape case in Delhi, in January 2013 so that woman in trouble could contact the police anytime.

"The helpline was for prevention. After closing the women’s helpline 1090, which was being run by the crime against women cell, the number has been diverted to first response vehicle (FRV) Dial 100 last year that too doesn’t connect very often. Earlier, the helpline helped many women especially those who didn’t want to lodge an FIR of sexual harassment and stalking but now women don’t have any option to prevent crime," said a police officer, who didn’t wish to be named.

According to data from the Crime against Women Cell, from 2013 to 2018, as many as 1.20 lakh complaints were received on the women’s helpline and 40% were related to harassment over phone calls which the helpline resolved by warning only.

Activists have expressed their unhappiness with the closure of the women’s helpline.

Rolly Shivhare, a women’s rights activist, said, "The helpline was introduced to give a platform to women where they could share their problems related to harassment on the road, public transport and homes. The objective was to help women who were not willing to register a criminal case with the police due to society or family pressure. Even the staff had been trained to deal with such cases and the staff used to do counselling of the victims. The staff also used to warn the stalkers. Sometimes, if a woman used to give a missed call at 1090, the staff used to call back. But with discontinuation of the helpline, the whole system collapsed."

"Most of the women need help at the harassment level, not after the crime is committed. It’s good that police are planning to develop a feedback and tracking system and it will improve the policing and speed up the investigation. But it won’t prevent crime at the very first step like harassment and that often turn into heinous crimes like rape and murder. Police should work towards prevention," said Prathna Mishra, another women’s rights activist.

Additional director general of police (crime against women cell), Deepika Suri said, "We are not taking direct calls but we are taking feedback from victims of heinous cases to know their experiences at the police station. We asked whether they are satisfied with the police action or not."

"Soon the up-gradation of 1090 as the next and final response will be taken up to track every heinous case of crimes against women so that investigation can be completed within two months. The upgraded system will also ensure trauma counselling and legal support to the victim till conviction is obtained," she added.

MP director general of police (DGP) Vivek Johri said, "The helpline is working to take feedback of heinous cases but the number 1090 is still working. Due to some operator issue of the telecom company, there is a connectivity issue."

"The state government is sensitive about women’s issues and the chief minister himself asked us to track every heinous case of crime against women. The women’s helpline will be upgraded soon."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Tuesday, November 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =