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News : Helpline for Women

#contactcenterworld
Fiji, May, 2015 -- The Ministry of Women is planning to have its own helpline following the positive response to the National Child Helpline.

Women ministry's permanent secretary Doctor Joe Koroivueta said it was high time that issues such as domestic and children violence were addressed thus such facilities would help tackle these growing concerns.

"In fact I can say right now that the ministry because of the benefits' the child helpline has received, we need to give a voice to women through a similar facility," Mr Koroivueta said.

"A toll free domestic violence helpline is now part of the plans.

"We are looking..... hopefully by the end of the year, we need preparatory plans in place and we have had some progress made and we had meaningful discussions with stakeholders, there is an urgency to have this."

Mr Koroivueta said such facilities helped break the silence and it was a roadmap that had come a long way for Fiji.

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The National Child Helpline, he said, was initiated for the very special reason to give children a voice and this right was well encapsulated in the Convention on the Rights of Children - the UNCRC.

"The helpline is confidential and its a free call and there is a professional counsellor available to provide counselling advice or to respond," Mr Koroivueta said.

Medical Services Pacific, the initiator of the program would provide updates to the Social Welfare Ministry and cases would be recorded and dealt with accordingly.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.fijitimes.com

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Published: Thursday, May 21, 2015

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