News : Helpline Gets Off to a Busy Start as 460 Queries Heard
Dublin, Ireland, Aug 18, 2016 -- Disappointment about maths results was one of the big talking points on the National Parents Council-post primary (NPC-pp) freephone helpline - 1800 265 165 - which opened yesterday as the Leaving Certificate results were released.
The helpline got off to a very busy start and, over the course of the day, guidance counsellors dealt with almost 200 calls, involving more than 460 separate queries from parents and students. Calls came from 22 counties.
Education Minister Richard Bruton paid a visit to see first hand the sort of concerns being experienced in households.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As well as queries about the options open to students who did not achieve a minimum D grade in maths, the callers also wanted information such as how to calculate points and the detail of CAO procedures, and how to seek a recheck of a Leaving Cert grade.
The helpline, which is sponsored by the Irish Independent, the Department of Education and Skills, and Eir is open again today from 10am-7pm and tomorrow from 10am-1pm.
It will also open for three days next week, following the release of CAO offers on Monday. The opening hours on Monday and Tuesday will be 8am-7pm and on Wednesday from 8am-1pm
The helpline is staffed by members of the Institute of Guidance Counsellors and a representative of the grants agency, Susi, is also on hand.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
Published: Monday, August 22, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...