Check out The Most Innovative, Highly rated Contact Center World Events EVER!

...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!

Best Contact Centers in the World 2017

all award winners!

STARTS IN:

LONDON, UK

Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World

...who run centers and take your center to new levels of performance, engage staff, improve service and more!

News : Helpline Inundated With Calls From Distressed Matrics

#contactcenterworld
Johannesburg, South Africa, Jan 6, 2016 -- The Department of Social Development’s matric helpline was inundated with calls from distressed pupils in their opening day on Wednesday.

Social development spokesperson Lumka Oliphant told News24 that they had over 3 000 please call me’s and 2 000 callers in their first half of the day.

She said they expect many more distressed matriculants in the coming days.

Oliphant told News24 the helpline was originally created to assist victims of gender-based violence, but has now been opened to matric students.

Oliphant said they did not receive any worrying calls. She said even the matrics who had passed this year were calling asking for help.

"Even those who have passed want to know what is going to happen. Some of them want encouragement," she told News24.

Oliphant said they had matriculants who committed suicide last year after calling the helpline. "We have social workers ready to help. We know and understand some of them may need assistance," she said.

The call centre can be reached on 0800 428 428 or dial *120*7867#.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.news24.com

Today's Tip of the Day - Understand Your Business

Read today's tip or listen to it on podcast.

Related Editorial

More Editorial From Department of Social Development

About Department of Social Development:
The Department of Social Development is a caring and integrated system of social development services that facilitates human development and improves the quality of life. To enable the poor, the vulnerable and the excluded within South African society to secure a better life for themselves, in partnership with them and with all those who are committed to building a caring society. Management and oversight over social security, encompassing social assistance and social insurance policies that aim to prevent and alleviate poverty in the event of life cycle risks such as loss of income due to unemployment,disability,old age or death occurring.