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News : Helpline Launched for Forced Marriage and 'Honour-based Abuse' Victims in West Midlands

#contactcenterworld

Coventry, England, Oct 1, 2019 -- Victims of forced marriage and ‘honour-based abuse’ in the West Midlands are to be helped with a new 24-hour helpline.

West Midlands Police and Crime Commissioner David Jamieson has today (October 1) launched the project with money from the government’s Victims Fund.

It offers confidential advice and emotional support to victims and survivors across the region.

Fully trained staff can also identify those at risk and direct victims to services or immediate refuge.

A forced marriage is a criminal offence in the UK and takes place against someone’s will. Emotional, physical or financial pressure may be used to force the victim to marry, often by their family.

Honour-based abuse is a crime which includes patterns of coercive behaviour which can often be perpetrated by family members.

It is used to control the victim’s behaviour and ‘protect’ cultural or religious beliefs. Abuse can include serious offences such as murder, rape or false imprisonment.

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The helpline has been launched as West Midlands Police sees the number of recorded forced marriages increase from 7 in 2011 to 35 in 2018.

The number of recorded honour-based abuse crimes has gone from 52 in 2011 to 182 in 2018.

Last year, the Home Office’s Forced Marriage Unit recorded over 1,764 cases in the UK.

Mr Jamieson said: "Since my election, supporting victims and giving them the right access to services has been one of my top priorities.

"The launch of this new 24-hour helpline will ensure that victims of Forced Marriage and Honour Based Abuse are able to seek the right help and support.

"As well as supporting victims I am also committed to tackling the violence in the first place. I shall continue to support West Midlands Police to ensure so called hidden crimes are dealt with as a matter of urgency."

When the helpline was first announced in June, Raj Holness, a survivor of two attempted Forced Marriages and Founder & Director of Breaking the Silence (BTSUK) said: "As a survivor of two attempted forced marriages, I fully support the introduction of this 24-hour helpline.

"At 18 and 20, I escaped two separate forced marriages and was on the run from my family. With limited support networks available I spiralled into depression and suicidal thoughts.

"I survived horrific domestic and sexual abuse for over 15 years and was a victim of attempted murder. I didn’t talk about it to anyone.

"Twenty-two years ago I decided to speak out with my autobiography ‘The Only Arranged Marriage’. I then founded Breaking the Silence (BTSUK), an organisation to raise awareness, support and encourage victims and survivors to speak openly about their experiences, without fear of being trapped.

"My mission it to give a voice back to the most vulnerable women in society and use my experiences as a platform to encourage other women to come forward."

The 24-hour service is available seven days a week and is free from mobiles and landlines on 0800 953 9777.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://coventryobserver.co.uk


About West Midlands Police:
Company LogoWest Midlands Police is the territorial police force responsible for policing the metropolitan county of West Midlands in England.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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