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News : Helpline Number Back in Varanasi as Covid Cases’ Tally Crosses 600-mark

#contactcenterworld

Lucknow, India, Jan, 2022 -- In the wake of spike in Covid cases in Varanasi, the district administration and the health department on Friday issued toll-free number 1077 of Integrated Covid Command and Control Centre here. Anyone having Covid symptoms or their families may dial this number to get help and Covid-related information. As many as 210 new Covid cases were detected in Varanasi on Friday. With this, the tally of active Covid cases in the district rose to 630.

Giving this information, chief medical officer Dr Sandeep Choudhary said help can also be sought by dialling 0542-2221937, 0542-2221941, 0542-2221942, 0542-2221944 as well as 0542-2720005. He further said if anyone suffering from Covid needs an ambulance or hospitalisation, they can get help by making a call on mobile number 7307413510.

Dr Choudhary has also appealed to people that there is no need to panic because of new Covid variant Omicron. "Do not forget to wear mask, follow distance of two yards and sanitise hands frequently besides getting vaccination done for protection," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


Today's Tip of the Day - Finding The Right Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, January 11, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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