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News : Helpline Number Set Up Against Selling Masks at Exorbitant Prices

#contactcenterworld

Karnataka, India, March, 2020 -- The Karnataka Health Department has introduced a helpline number (104) to facilitate citizens to lodge complaints against medical store owners charging more for a mask.

"Action will be taken against traders charging an excess price for a mask as against Maximum Retail Price (MRP) as per Legal Metrology Department rules," Health Commissioner Pankaj Kumar Pandey told reporters here on Thursday.

Complaints lodged on the helpline would be handled by drug controller and Legal Metrology Department, he said.

About 32 government hospitals have 1367 N95 masks, while 18 private hospitals (with isolation beds to treat virus infected patients) 95 N95 masks.

Pandey stated that Karnataka was trying to procure 40,000 surgical masks and 4 lakh triple layer masks.

Medical Education Minister Dr K Sudhakar said that pharmaceuticals companies couldn’t take undue advantage of the situation.

"Stern action will be taken, not just imposition of penalty, for charging more ignoring humanitarian grounds," he warned.

Acting on complaints that medical store owners were selling masks at exorbitant prices, sleuths from the enforcement of wing of Commercial Tax department raided 35 medical stores in Belagavi on Thursday.

"A mask costing Rs 20 was sold for Rs 200 without generating bill. An amount of Rs 20,000 was levied as fine on each of these stores," K Raman, Joint Commissioner, Commercial Tax Department (Northern Range) said.

About 54 stores in Vijayapura and Bagalkot districts were also raided. Sleuths posed as customers and bought the masks that were sold without bills. The owners had purchased masks in bulk from Goa and Maharashtra without bills and sold the same for higher margins, according to officials.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Monday, March 9, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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