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News : Helpline Number Set Up Against Selling Masks at Exorbitant Prices

#contactcenterworld

Karnataka, India, March, 2020 -- The Karnataka Health Department has introduced a helpline number (104) to facilitate citizens to lodge complaints against medical store owners charging more for a mask.

"Action will be taken against traders charging an excess price for a mask as against Maximum Retail Price (MRP) as per Legal Metrology Department rules," Health Commissioner Pankaj Kumar Pandey told reporters here on Thursday.

Complaints lodged on the helpline would be handled by drug controller and Legal Metrology Department, he said.

About 32 government hospitals have 1367 N95 masks, while 18 private hospitals (with isolation beds to treat virus infected patients) 95 N95 masks.

Pandey stated that Karnataka was trying to procure 40,000 surgical masks and 4 lakh triple layer masks.

Medical Education Minister Dr K Sudhakar said that pharmaceuticals companies couldn’t take undue advantage of the situation.

"Stern action will be taken, not just imposition of penalty, for charging more ignoring humanitarian grounds," he warned.

Acting on complaints that medical store owners were selling masks at exorbitant prices, sleuths from the enforcement of wing of Commercial Tax department raided 35 medical stores in Belagavi on Thursday.

"A mask costing Rs 20 was sold for Rs 200 without generating bill. An amount of Rs 20,000 was levied as fine on each of these stores," K Raman, Joint Commissioner, Commercial Tax Department (Northern Range) said.

About 54 stores in Vijayapura and Bagalkot districts were also raided. Sleuths posed as customers and bought the masks that were sold without bills. The owners had purchased masks in bulk from Goa and Maharashtra without bills and sold the same for higher margins, according to officials.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Monday, March 9, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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