News : Helpline Receives 11,774 Calls
Suva, Fiji, June 21, 2016 -- The National Child Helpline has so far recorded a total of 11,774 calls.
According to the Ministry of Women, Children and Poverty Alleviation only 922 were genuine calls while 2521 were listed as test calls, 3125 as silent calls, 2594 prank calls and 2612 were voicemail calls.
While launching of the ministry's mobile messaging last week, permanent secretary Dr Josefa Koroivueta said the ministry had capitalised vehicle messaging as a strategy to raise awareness of the National Child Helpline, domestic violence elimination, inclusivity of persons living with disabilities, family welfare and age care services in Fiji.
"Through increased public awareness, the ministry also hopes to minimise prank calls for the National Child Helpline," he said.
"The National Child Helpline has been developed through a collaborative effort of the Ministry of Women, Children and Poverty Alleviation along with three telecommunications companies in Fiji (Vodafone, Digicel and Telecom Fiji) along with Medical Services Pacific," he added.
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Dr Koroivueta said people were able to use mobile phone and landline to dial toll free line1325 and access free counselling services on positive parenting, family welfare and report cases of abuse and neglect.
Launched in 2015, the National Child Helpline initially offered 12 hours service, but the ministry — as of April this year — has extended the helpline services to 24 hours and seven days a week.
Posted by Veronica Silva Cusi, news correspondent
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