News : Helpline Receives 11,774 Calls
Suva, Fiji, June 21, 2016 -- The National Child Helpline has so far recorded a total of 11,774 calls.
According to the Ministry of Women, Children and Poverty Alleviation only 922 were genuine calls while 2521 were listed as test calls, 3125 as silent calls, 2594 prank calls and 2612 were voicemail calls.
While launching of the ministry's mobile messaging last week, permanent secretary Dr Josefa Koroivueta said the ministry had capitalised vehicle messaging as a strategy to raise awareness of the National Child Helpline, domestic violence elimination, inclusivity of persons living with disabilities, family welfare and age care services in Fiji.
"Through increased public awareness, the ministry also hopes to minimise prank calls for the National Child Helpline," he said.
"The National Child Helpline has been developed through a collaborative effort of the Ministry of Women, Children and Poverty Alleviation along with three telecommunications companies in Fiji (Vodafone, Digicel and Telecom Fiji) along with Medical Services Pacific," he added.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Dr Koroivueta said people were able to use mobile phone and landline to dial toll free line1325 and access free counselling services on positive parenting, family welfare and report cases of abuse and neglect.
Launched in 2015, the National Child Helpline initially offered 12 hours service, but the ministry — as of April this year — has extended the helpline services to 24 hours and seven days a week.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
More Editorial From National Child Helpline
Published: Tuesday, June 21, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...