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News : Helpline, Regular Visits for Disabled Under New SOPs

#contactcenterworld

Panaji, India, Apr, 2022 -- Goa police has extended its senior citizens helpline and SOPs to persons with disabilities (PwDs).

As per the SOPs, the local police through beat staff must identify and register persons with disability living alone or with their spouse, and who remain alone for a long period during the day.
The police must also maintain an up to date list of registered persons with disability living within its jurisdiction by filing a person with disability registration form.

The police must ensure that these vulnerable PwDs are visited at least once a week by beat/division staff, and once a month by the police inspector without fail.

"These visits should be meaningfully utilised to sensitise them regarding safety and security precautions, and also to develop an empathetic bond with them," states the SOPs.

The SOPs state that a printed handout in Konkani Devnagari/Romi and Marathi, English, Hindi and Braille be handed over to PwDs with audio messages for those visually impaired.

"The telephone numbers of the district SPs, SDPOs and PIs and the respective beat constable along with persons with disability helpline should be displayed at some prominent place at the residence of persons with disability. All complaints pertaining to persons with disability and the distress calls received through persons with disability helpline should be attended promptly by the local police," the SOPs further state.

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Once every two months, a meeting with PwDs should be organised by the police inspector, and the police are to also promptly verify antecedents and character of domestic help and other help working for PwDs. This can also be verified through digitalpolice.gov.in.

The SOPs stated that a list containing email/telephone numbers of persons be readily available at the office of the district superintendent of police for random contact with them to enquire about their welfare.

"The beat staff may take a photo with the person with disability who lives alone to boost their confidence and the same to be submitted to his higher authority for accountability," it states.

The SOPs also require the traffic police to ensure earmarked parking place to persons with disability are maintained for them and provide assistance.

"The main objective of the SOPs and persons with disability helpline is to provide immediate relief and to ensure safety and security of persons with disability, to encourage them to live in a secure and healthy life without any fear," stated the then DGP Indradev Shukla.

President of Disability Association of Goa Avelino De Sa said this was done on DRAG’s request, and urged all persons with disability to register on the police helpline.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About Goa Police:
Company LogoThe Goa Police is the law enforcement agency for the state of Goa in India.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Tuesday, April 19, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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