Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

News : Helpline, Regular Visits for Disabled Under New SOPs

#contactcenterworld

Panaji, India, Apr, 2022 -- Goa police has extended its senior citizens helpline and SOPs to persons with disabilities (PwDs).

As per the SOPs, the local police through beat staff must identify and register persons with disability living alone or with their spouse, and who remain alone for a long period during the day.
The police must also maintain an up to date list of registered persons with disability living within its jurisdiction by filing a person with disability registration form.

The police must ensure that these vulnerable PwDs are visited at least once a week by beat/division staff, and once a month by the police inspector without fail.

"These visits should be meaningfully utilised to sensitise them regarding safety and security precautions, and also to develop an empathetic bond with them," states the SOPs.

The SOPs state that a printed handout in Konkani Devnagari/Romi and Marathi, English, Hindi and Braille be handed over to PwDs with audio messages for those visually impaired.

"The telephone numbers of the district SPs, SDPOs and PIs and the respective beat constable along with persons with disability helpline should be displayed at some prominent place at the residence of persons with disability. All complaints pertaining to persons with disability and the distress calls received through persons with disability helpline should be attended promptly by the local police," the SOPs further state.

Once every two months, a meeting with PwDs should be organised by the police inspector, and the police are to also promptly verify antecedents and character of domestic help and other help working for PwDs. This can also be verified through digitalpolice.gov.in.

The SOPs stated that a list containing email/telephone numbers of persons be readily available at the office of the district superintendent of police for random contact with them to enquire about their welfare.

"The beat staff may take a photo with the person with disability who lives alone to boost their confidence and the same to be submitted to his higher authority for accountability," it states.

The SOPs also require the traffic police to ensure earmarked parking place to persons with disability are maintained for them and provide assistance.

"The main objective of the SOPs and persons with disability helpline is to provide immediate relief and to ensure safety and security of persons with disability, to encourage them to live in a secure and healthy life without any fear," stated the then DGP Indradev Shukla.

President of Disability Association of Goa Avelino De Sa said this was done on DRAG’s request, and urged all persons with disability to register on the police helpline.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About Goa Police:
Company LogoThe Goa Police is the law enforcement agency for the state of Goa in India.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, April 19, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =