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News : Helpline to Identify Leprosy Introduced

#contactcenterworld

Colombo, Sri Lanka, May, 2024 - Colombo National Hospital’s Central Disease Control Programme has decided to introduce a new method of identifying leprosy patients through WhatsApp.

Dermatologist Dr.Indira Kahawita said that by taking a clear picture of the suspected leprosy affected area and sending it on Whats App to the leprosy identification helpline number 0754088604,

the necessary advice will be given free under the supervision of dermatologists at the Central Leprosy Clinic of the Colombo National Hospital.

She also stated that it is not wrong to suspect that it is leprosy if there are signs on the skin such as light colored spots on the skin, copper coloured spots on the skin, and spots that do not protrude from the skin.

She said that concerned persons should take some clear pictures of the place where there are such features and WhatsApp them in such a way that they can be seen clearly. She also said that the relevant person’s age, address, gender, how long the spot has been in the skin, should be clearly mentioned. She stated that this service is a text message service and not a phone service and therefore phone calls should not be made to know the details.

She also said that about 1,500 new leprosy patients are diagnosed annually and that leprosy can be completely cured by taking the right medicine at the right time.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailynews.lk


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Published: Monday, May 6, 2024

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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