News : Helplines Flooded with Calls
Chennai, India, May 9, 2015 -- A day after the announcement of the Class XII exam results, the 104 health helpline continued to receive a large number of calls. The helpline which got 5,955 calls on Thursday received nearly 2,500 on Friday. "On Thursday morning, many of the calls we received were general inquiries about how and where to access the results, but once the results were announced, we began getting calls from students who were upset," said B. Prabhudoss, head of marketing and hospital relations, GVK EMRI, which runs the helpline. Last year, the helpline received about 2,200 calls.
Suicide prevention centre Sneha received 18 calls on Friday, in addition 15 distress calls as of 3 p.m. "One of the calls we received on Thursday was from a child who had failed. Fortunately, we managed to convince her not to do anything extreme," said Lakshmi Vijayakumar, founder of the helpline.
"Many parents too called and asked us how to support their children. It is a good sign," she said. At the 104 health helpline, a team of three psychologists and a psychiatrist worked to counsel students, a majority of whom were boys.
For help, students and parents can contact 104 or Sneha at 2464 0050 round the clock.
Meanwhile, Chennai Corporation, through its associate Centre for Science of Learning, has been sending bulk texts to thousands of Class XII students.
According to a senior Corporation official, CSL is sending messages with a helpline number for the students (9840811741 and 9566155590). About 25 counsellors are ready for the 32 HSS run by Corporation, to inform students of the options they have, going forward. Uma Mahesh of CSL says the counselling as well as the SMSs are tailored for different students.
From the results, CSL has analysed that 35.8% (ie., 842 of the 2351) of science students will be eligible for the top 100 engineering colleges in the State. The ranking of the colleges is based on cut-off marks and secondary site ratings.
But it is not just the top performers who are targeted. "We want to let all the students know they have options: supplementary exams and vocational courses for those who may have not cleared them as well as the colleges in the State where affordable higher education if offered," she adds.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, May 11, 2015